Privacy Statement

This Privacy Policy explains how Lucky Twice Casino collects, uses and protects the personal information you provide when you create an account, play games or otherwise interact with our site. We take your privacy seriously and aim to be clear about the types of information we collect, why we collect it and how you can manage your data. This page describes the categories of data we process, our practices for safeguarding information and your rights in relation to that data.

Types of data we collect

Personal data

When you register an account or contact support we collect personal information such as your name, email address, date of birth, billing and payment details, and proof of identity where required for verification. We use this data to operate your account, complete transactions and comply with obligations to verify identity.

Technical data

We gather technical information about the device and connection you use to access our service. This includes IP address, browser and device type, operating system, screen resolution and activity logs. This technical data helps us maintain security, detect fraud and improve site performance.

Transactional and activity data

We record transactional details such as deposits, withdrawals and play history, as well as account settings and communication history. We may also collect behavioural data about the games you play and how you use the site to provide a functional service and detect suspicious activity.

Use of information

We use collected data to operate and administer accounts, process payments, provide customer support, prevent fraud, and meet legal and regulatory requirements. Where permitted, we may use aggregated or anonymised data for analytics and to improve our service. We will only send marketing communications with your consent and you can opt out at any time.

Data protection practices

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse. Access to personal data is restricted to authorised personnel and third-party service providers who perform functions on our behalf. We retain information for as long as necessary to fulfil the purposes described on this page or as required by law.

Cookies and tracking technologies

We use cookies and similar technologies to deliver core site functionality, remember preferences, measure performance and support analytics. Some cookies are essential for account security and transaction processing, while others enable personalised content and advertising. You can manage cookie settings through your browser or via the cookie controls on our site.

User rights

You have rights over your personal data, including the right to access, correct, update or request deletion of your information. You may also object to or restrict certain processing and, where applicable, request data portability. To exercise these rights please contact us through your account or submit a request via the support channel in your account area. We will respond to valid requests in line with applicable privacy rules.

Information sharing and third parties

We may share personal data with payment processors, identity verification services, fraud prevention providers and other partners who help operate the service. We may also disclose information in response to lawful requests from authorities or to protect our rights and users. We require third parties to protect data in accordance with this policy and applicable law.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Where appropriate we will notify you of significant changes through the account area or other reasonable means. Please review this page regularly to stay informed about how we handle personal information.