User Terms and Conditions

This page sets out the rules that govern use of our platform and the relationship between you and us. It explains your responsibilities as a user, the conditions for participation, how we handle payments and promotions, and the steps we follow when resolving disputes or updating these terms. By registering an account and using the site you accept these terms and any specific promotion terms that apply to your activity.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the confidentiality of your login credentials. You must notify us immediately if you suspect unauthorised access or if your details change. We expect users to operate a single personal account unless otherwise agreed with us in writing. We may place limits on accounts, including deposit, stake and withdrawal limits, and may require additional information or documentation at any time to verify identity or source of funds.

Verification and security

We may request verification documents to confirm identity, address or payment method before processing withdrawals or when required to meet our compliance checks. Until verification is complete we may restrict access to certain features, withhold withdrawals or suspend account activity. You must not share your account with others or allow access via automated tools or scripts.

Eligibility requirements

Use of the platform is restricted to individuals who meet the legal age and competence requirements applicable in their place of residence. You must not open an account if you are excluded from gambling or prohibited from using similar services under any applicable law. Employees, contractors and immediate family members of the operator may be restricted from participating; consult our support team for details where relevant.

Acceptable platform use

Users must not engage in fraudulent activity, collusion, or any behaviour intended to manipulate outcomes or exploit system errors. Use of VPNs, proxy services or account obfuscation to bypass restrictions may result in suspension and forfeiture of funds. We monitor play for irregular patterns and reserve the right to void bets or withhold funds where abuse, error or criminal activity is suspected.

General bonus and promotion rules

All bonuses and promotions are subject to separate promotion terms which form part of these terms. Specific wagering requirements, game restrictions, maximum conversion and expiry periods are set out in the relevant promotion terms. We may modify, suspend or withdraw offers at our discretion and will not be liable for technical or human errors affecting a promotion. Abuse of promotional offers may lead to bonus cancellation and account closure.

Deposits and withdrawals

Payment methods available depend on your account and location. We accept deposits through the payment methods presented in your account. Withdrawals are processed to the original payment source where possible and may be subject to verification checks. A minimum withdrawal amount may apply; where specified in your account, this will be shown as £20 or the equivalent currency. Processing times and any third-party fees depend on the chosen method and may vary.

Dispute resolution

If you have a dispute with us you should raise it via our support channels in the first instance. We will investigate and aim to respond within a reasonable time. If a dispute cannot be resolved directly, you may pursue independent dispute resolution where available. Decisions we take in good faith based on our terms and evidence will be final pending any independent review.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via the site or to your registered account. Continued use of the platform after notice of changes constitutes acceptance of the revised terms. If you do not agree with updated terms you should stop using the service and contact support to close your account.