Lucky Twice Casino Responsible Gambling

We take responsible gambling seriously. Our goal is to help you play in a safe, controlled way and to make sure you can manage your activity at any time. We provide a range of tools and guidance so you can set limits, take breaks and get support if gambling stops being fun or starts to cause concern.

Player protection principles

We focus on prevention and early intervention. That means offering practical account controls, clear information about safer play and trained staff who can respond to players asking for help. We encourage players to set sensible limits, only gamble with money they can afford to lose and to use the tools available to them.

Activity-control tools

All players can access controls from their account area. These tools are designed to give you straightforward ways to manage how much and how often you play.

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much money you put into your account. Limits can be increased or decreased through your account settings; increases may be subject to a waiting period to avoid impulsive changes.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. Use these limits if you want an extra layer of protection beyond deposit controls.

Time limits and session controls

Set session reminders or reality checks to get alerts during gameplay. You can also schedule regular breaks or temporary account pauses if you need time away from gambling.

Self-exclusion and account breaks

If you need a longer break, you can self-exclude from your account for a chosen period or request our team to close or suspend your account. You may also choose to register with independent self-exclusion schemes such as GAMSTOP if you are eligible and wish to block access across multiple operators.

Recognising problem gambling behaviour

Watch for signs such as chasing losses, spending more time or money than intended, neglecting personal obligations, or hiding gambling activity from friends and family. If you notice these behaviours in yourself or someone you care about, reach out for help early.

Tips for maintaining control

Set realistic limits before you start playing, only gamble with money set aside for entertainment, use deposit and time controls, take regular breaks and avoid gambling when stressed or upset. Keep track of your activity and review limits regularly.

Professional help and support organisations

If you need further support, consider contacting recognised organisations for confidential advice and treatment. In the United Kingdom these include BeGambleAware, GamCare and Gambling Therapy. You can also speak with your GP or local health services for additional guidance.